You use your garage door more than your front door. It protects you and your home from theft, wild animals, and the elements. A broken garage door isn’t just inconvenient- it’s urgent. When you need your garage door repaired, you need somebody you can trust to do it right.
Here are 4 things to look for when you’re hiring a garage door repair company.
Check Out Reputation and Reviews
It’s impossible to please everybody. Don’t let a handful of bad reviews scare you. Hundreds of people don’t lie though. If you see a lot of bad reviews with similar complaints… it’s probably not a good sign. While there’s a lot to learn from positive reviews, also make note of how a company responds to negative reviews. If they apologize and attempt to help unsatisfied individuals, it shows they care about their customers and stand behind the work they do.
Pay Close Attention to Pricing
Any company that’s worth working with will be honest and upfront about their pricing. Look out for hidden fees or surprise charges. Free service calls sound enticing, but they are often followed by inflated prices.
Be careful with companies that have commission-based pay. Technicians are more inclined to overcharge when their pay is based on their total sales. Unfortunately, there are companies out there that seek to create fear in the customer by unnecessarily failing components in an inspection resulting in $100’s of dollars in replacement parts. Don’t be fooled by salesmen posing as service technicians.
Finally, a good company will repair your door, but a great company will tell you when it’s time to replace it. If you have rotting wood panels or a really damaged track, it’s usually better to invest your money in a long-term replacement.
Find Somebody Who (Really) Listens
Garage doors are a big investment and a crucial part of your home. You don’t want somebody who will ignore you after the job is done. A technician should never leave you confused about the problem, solution, or the cost.
Bilt Rite provides after-sale services, and we stand behind the work we do. Our technicians don’t just fix the issue- they explain it too. If you have any questions or troubles after the repair, we are only a phone call away.
Look at Certifications
Certifications aren’t just there to look pretty and sound impressive. You don’t want just anybody working on your home. Companies with professional certifications can prove their credibility and field expertise.
International Door Association
Most importantly, make sure your garage door company is part of the International Door Association. The IDA follows ethical guidelines that emphasize customer service. This way, you know you’re working with professionals who meet high industry standards.
Check to see if a company is part of the IDA here: https://doors.org/garage-door-care/find-a-qualified-professional
Institute of Dealer Education Accreditation
Bilt Rite takes it a step further. We are an IDEA (The Institute of Dealer Education and Accreditation) certified garage door installer. Our technicians have undergone extensive background checks and training, so you can feel comfortable with them in your home and confident with the work they do.
Authorization from a manufacturer means the garage door company is certified to work on certain garage door brands. For example, Bilt Rite is an authorized LiftMaster dealer. This means that we have the correct tools and knowledge to install, repair, and replace LiftMaster products. Having a garage door company that specializes in your garage operating brand is the icing on the cake when looking for a repair technician.
Bilt Rite Garage Door has been locally owned in Columbia, SC for over 50 years. If you’re in need of a garage door repair, call for an estimate at (803) 349-3198.